Privacy Policy
Effective date: January 1, 2026
Excel Medical Management ("EMM," "we," "us," or "our") provides medical billing and revenue cycle management services to healthcare practices. This Privacy Policy describes how we collect, use, and protect information in connection with our website and our services.
Information We Collect
We may collect information that practices and website visitors provide directly to us, such as name, business name, email address, phone number, and the content of any inquiry submitted through our website or by email.
Protected Health Information (PHI)
In the course of providing medical billing and revenue cycle management services, EMM may create, receive, maintain, or transmit Protected Health Information (PHI) on behalf of healthcare practices, in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. Where EMM acts as a Business Associate to a covered entity, a Business Associate Agreement (BAA) governs the use and disclosure of PHI, and EMM handles such information in accordance with HIPAA's Privacy, Security, and Breach Notification Rules.
EMM does not use or disclose PHI for purposes other than those permitted under HIPAA and the applicable Business Associate Agreement, and maintains administrative, physical, and technical safeguards designed to protect the confidentiality, integrity, and availability of PHI.
How We Use Information
- To respond to inquiries submitted through our website or by email
- To provide, maintain, and improve our medical billing and revenue cycle management services
- To communicate with practices about billing, claims, and account status
- To comply with applicable legal, regulatory, and contractual obligations
How We Share Information
We do not sell personal information or PHI. We may share information with payers, clearinghouses, and other parties as necessary to submit and process claims on behalf of a practice, or as required by law, and only as permitted under applicable agreements and HIPAA.
Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure.
Data Retention
We retain information for as long as necessary to provide our services and to comply with legal, regulatory, and contractual recordkeeping requirements.
Your Rights
Depending on your relationship with EMM and applicable law, you may have rights regarding your information. Patients seeking to exercise rights regarding their health information should contact their healthcare provider directly, as the provider is typically the HIPAA covered entity responsible for that request.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Contact Us
Questions about this Privacy Policy can be directed to info@excelmedicalmanagement.com.
23679 Calabasas Road, #1066, Calabasas, CA 91302